www.pharmaserviceshub.com (WEBSITE) – CUSTOMER TERMS OF USE (TERMS)

Last update: 2nd September 2025

PLEASE READ THESE TERMS CAREFULLY

BY USING THE WEBSITE YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS YOU MUST LEAVE THE WEBSITE IMMEDIATELY.

WHO WE ARE

The Website is managed and operated by TRICON ASSOCIATES LIMITED trading as PHARMA SERVICES HUB, registered and incorporated in England and Wales with company number 15823614, whose registered office is at 8-10 South Street, Epsom KT18 7PF; (Us, and the expressions We and Our, where used in these Terms, also refer to Us).

WHO YOU ARE

You are the person or organisation using the Website.

We reserve the right to refuse You access to the Website at any time.

PURPOSE OF THESE TERMS

These Terms are the terms on which We permit You to use the Website.

We permit You to use the Website, all services, content, data and documentation supplied with or through Your use of the Website (together, Services) and any updates or supplements to the Website or the Services.

When You use the Website or the Services You do so only in accordance with these Terms and with any other rules that We may notify to You by displaying them on the Website from time to time (Rules).

YOUR PERSONAL DATA

Under current data protection legislation, We are required to provide You with certain information including how We process Your personal data, the purposes for which We may use it and Your rights in relation to Your personal data and how You may exercise them. This information is contained in our Privacy Policy, which can be found at PRIVACY POLICY.

LICENCE TO USE THE WEBSITE

In return for your complying, in full, with these Terms, We permit You to do the following, subject to the other provisions of these Terms:-

  • Access and use the Website on a device with a standard web browser;
  • Obtain access to and use the Services through use of the Website;
  • Use the Website and the Services for the lawful purposes only of Your business or any business by which You are employed or engaged at the relevant time;
WHAT YOU MUST DO

You must:-

  • Comply with these Terms and any Rules at all times;
  • Notify Us immediately if You become aware, or suspect, that any other person is using the Website or the Services not in accordance with these Terms or any Rules, or otherwise in an inappropriate manner.
WHAT YOU MUST NOT DO

You must not, either Yourself or through any other person or organisation:-

  • Use the Website, the Services or any other services, content, data or documentation obtained by You through Your use of the Website in any way that might breach any applicable law, regulation or code of conduct in any jurisdiction from time to time;
  • Use the Website or the Services for any unlawful or illegal purpose, including without limitation, the insertion of malicious code such as viruses, or harmful data, into the Website, any Service or any operating system;
  • Transfer Your use of the Website or the Services to any other person or organisation, whether for payment or otherwise;
  • Include any false, misleading, offensive, sexually explicit or otherwise inappropriate or illegal content in any material that You post or send using the Website;
  • Post, transmit or send any material that You are not lawfully permitted to use;
  • Include any links websites other than the website of the organisation on whose behalf you are using the Website;
  • Rent, lease, sub-license, loan, provide, allow to use, or otherwise make available, the Website or the Services in any form, in whole or in part to any person without Our express prior written consent;
  • Use the Website or the Services in a way that could damage, disable, overburden, impair or compromise Our systems or security or interfere with other users;
  • Collect or harvest any information or data from any Service or Our systems or attempt to decipher any transmissions to or from the servers running any Service
  • Translate, merge, adapt, vary, alter or modify, the whole or any part of the Website or the Services nor permit or suffer them or any part of them to be combined with, or incorporated in, any other programs, except as necessary to use the Website and the Services;
  • Disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Website or the Services nor attempt to do any such things, except for such purpose (if any) as may be permitted by law from time to time (Permitted Purpose), and provided that the information obtained by You during such activities:
    • is not disclosed without Our express prior written consent to any third party to whom disclosure is not necessary in order to fulfil the Permitted Purpose;
    • and is not used to create any software having comparable functionality or similar subject matter to the Website;
    • is kept secure; and
    • is used only for the Permitted Purpose;
  • use the Website or the Services for any non-business purpose; or
  • attempt to do any of the things mentioned in this section.
CONTACT

If at any time:-

  • You believe that the Website or the Services are not functioning correctly or are not as We have described them;
  • You require any support or advice in connection with your use of the Website or the Services;
  • You have any questions or require any information regarding the Website or the Services; or how to use them; or
  • You need to contact Us for any other reason

You may e-mail Us at support@pharmaserviceshub.com . We may change these contact details from time to time.

If at any time We need to contact You We shall, at Our choice, do so by e-mail, by instant messaging service, by SMS or by post or courier service, using the contact details that You have provided to Us. If Your contact details change for any reason You must contact Us as soon as possible to provide Your new details.

LINKS

The Website and Services will contain links to the websites of organisations advertising and marketing their services. These websites which are not provided by Us, neither are they under Our control. We are not responsible for, and have not checked or approved, the content of those websites or their privacy policies (if any).

Whether You wish to purchase any services advertised on the Website in question is entirely a matter for Your own judgement. We do not make any guarantee, promise or representation of any kind in relation to the quality, performance, safety or fitness for purpose of any such services, their suitability to meet Your requirements or their compliance with any applicable law, regulation or code of conduct.

RIGHTS IN THE WEBSITE AND THE SERVICES

All intellectual property rights in the Website and the Services anywhere in the world belong to Us or, if applicable, our licensors. You have permission to use the Website in accordance with these Terms but You have no intellectual property or any other rights in, or to, the Website or the Services.

You must not infringe Our intellectual property rights or those of any other person or organisation in the course of using the Website or the Services, including without limitation by the submission or uploading of any content or other material.

CHANGES TO THE WEBSITE OR TO THE SERVICES

From time to time We may, if We choose to do so, make changes to the Website or to the Services in order to provide new or improved functions or performance, or for security purposes.

We do not represent or warrant that the use or operation of the Website will be uninterrupted or error-free. We shall not be responsible for Your inability to use the Website or the Services, or any defect in the functioning or performance of the Website or the Services, if these arise or occur because You are not using the Website correctly.

The Website is made available to You free of charge to use the search functionality.

The Website Services for Service Providers is made available through membership subscription. Registration and access to these Services is stated in the Service Provider Agreement. You may contact us at registrations@pharmaserviceshub.com to register to these Services.

SUSPENSION OR WITHDRAWAL OF THE WEBSITE

We do not guarantee that the Website or the Services or any content normally accessible using the Website will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the Website for business and operational reasons. We shall endeavour to give you reasonable notice of any suspension or withdrawal.

CHANGES TO THESE TERMS

We may need to change these Terms any time to in order to reflect changes in law or best practice, to reflect changes or additions to the Website or the Services, or for any other lawful reason that, acting reasonably, We consider to be appropriate.

We shall give You at least 14 days’ advance notice of any such change, by notifying You of a change when You open the Website.

If You do not accept the notified changes You will not be permitted to continue to use the Website and the Services. Use of the Website on or after the effective date of any such change constitutes acceptance by You of that change.

OUR LIABILITY FOR LOSS OR DAMAGE

We do not exclude or limit in any way Our liability to You where it would be unlawful to do so. This includes liability for death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors, and for fraud or fraudulent misrepresentation.

We exclude all implied conditions, warranties, representations or other terms that may apply to the Website or any content on it.

We will not be liable to You nor to any organisation by which You are employed or engaged in any capacity and whether directly or indirectly for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • Use of, or inability to use, the Website or the Services; or
  • Use of or reliance on any content displayed on the Website.

In particular, We will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.
ENDING YOUR RIGHT TO USE THE WEBSITE AND THE SERVICES

We may end Your right to use the Website or the Services at any time by contacting You if You have broken these terms in any material way. If Your breach of these Terms can be remedied We shall give You a reasonable opportunity to do so.

If We end Your rights to use the Website or the Services:

  • You must immediately cease use of the Website and the Services as well as all other activities which You are permitted to carry on by these Terms; and
  • You must delete or remove the Website from all devices in Your possession and confirm to Us that You have done this.
TRANSFER OF OUR RIGHTS AND OBLIGATIONS

We may transfer Our rights and obligations under these Terms to another person or organisation. We shall notify You in writing if We do this and We shall ensure that any such transfer will not affect Your rights under these Terms.

GENERAL

These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of them.

Each of the provisions of these Terms operates separately and independently. If any court or relevant authority decides that any of them are unlawful, the remaining provisions will remain in full force and effect.

Even if We delay in enforcing these Terms We may still do so at a later date. If We do not insist immediately that You do anything You are required to do under these Terms, or if We delay in taking steps against You in respect of Your breaking any of these Terms, that will not mean that You do not have to rectify Your breach and it will not prevent Us from taking steps against You at a later date.

These Terms are governed by English Law and You can bring legal proceedings in respect of these Terms, the Website or the Services in the English courts.